About Your Vids
Your Vids is the place to share and upload videos on your phone and see what other people are filming with theirs.
There's no additional cost to use this service or to upload video clips (you just pay normal data charges for browsing).
Your Vids - what will you video today?
Making and sending videos
- How do I submit a video clip for Your Vids?
- How long should my clip be?
- What file formats do you accept?
- What's the maximum file size?
- I can't send my clip by MMS
- I tried to upload from my phone but nothing happened
- Can I submit a clip if I'm not an Orange customer?
General
Registering for Your Vids
- Do I need to register before I can use Your Vids?
- My PIN code didn't arrive
- I've forgotten my web password
- Why do I need a web password?
- Why do you need my phone number?
Your profile/Your clips
- Can I change my username?
- Why can't I see an image of my video clip on the Your vids page?
- I can't play my video on the Your vids page
- Why have you removed my video?
Feedback
Making and sending videos
How do I submit a video clip to Your Vids?
There are different ways to submit a clip depending on how you filmed it. You must read the Your Vids rules first at the top of this page.
By web upload: Best if you've used a video camera or want to edit your clip first. Upload here or go to the Your Vids homepage and click on 'Upload your vids'.
By MMS: Best for short clips taken with your mobile phone. Send your clip to 8437 and start your message with a short description about the video. MMS messages to Your Vids are FREE (for a promotional period).
By upload from your 3G phone: Best if your clip is stored on your phone. Click on the 'Submit video' link at the foot of any page and follow the 'upload via your phone' links. (This option is only available on some phones)
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How long should my clip be?
Clips need to be short - ideally less than 2 minutes - because they will be viewed on a mobile phone.
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What file formats do you accept?
Your Vids accepts any type of video that has been taken with a mobile phone and all the main video formats for clips filmed by video camera including .wmv .mov .avi and mpeg.
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What's the maximum file size?
Videos sent by MMS or uploaded direct from your phone should be under 300kb - if they are larger than this your phone may not allow you to send them. You can send larger files via email or web but please limit these to 10MB.
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I can't send my clip by MMS
Your video clip may be too large - check that your clip is under 300kb and try again, or choose another way to send your clip, such as via web upload. If you can't send any MMS messages, check with Orange customer services that MMS has been provisioned on your phone.
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I tried to upload from my phone but nothing happened
Videos can sometimes take a few minutes to load and you won't be able to track how the upload is progressing until it's finished. You will need to leave the wap page open and not navigate away until you get a confirmation message on the page. If you still cannot upload from your phone, try sending it by MMS or transferring it to a PC (by bluetooth, memory card or cable) and uploading from this website.
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Can I submit a clip if I'm not an Orange customer?
No, this service is on Orange World and is exclusively available on Orange. You need an Orange mobile phone to enter, watch and vote in the live contests. When you send us a video clip you will also be asked for your Orange number as part of the submission process.
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General
What is Your Vids?
Your Vids is the place to share and upload videos on your phone and see what other people are filming with theirs.
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Who can take part?
Anyone with an Orange mobile phone can take part, either by submitting a video clip or watching and commenting on other videos.
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How do I add a comment?
You can comment on any video clip, user or group by clicking 'add a comment' on an individual video, user or group page. If you're new to Your Vids, we'll ask you to choose a username before you can add your comment. For general comments about the service you can send feedback by text to 8437.
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My comment hasn't appeared on the site
All comments are moderated before they can appear on Your Vids, so there may be a slight delay. Comments will not be published if they breach the Your Vids terms and conditions or include unsuitable or offensive content such as:
- Bad language or sexually explicit content
- Anything abusive, threatening or harassing
- Anything libellous or defamatory
- Anything derogatory to groups of people
- Anything likely to cause contempt of court
Registering for Your Vids
Do I need to register before I can use Your Vids
You don't need to register to watch videos on Your Vids. You only need a username if you want to submit a video clip or to add comments. If you are registering on the web you will need to provide your Orange phone number and create a username and password; if you're trying to upload a clip or add a comment on your phone you will just need a username as your phone number acts as your password.
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My PIN code didn't arrive
When you log-in to Your Vids on the web for the first time, or change your password details, we will send you an automatic text message as part of the log-in process containing a code. This text message is automatically generated and should arrive within a few minutes. If it doesn't, please try again by clicking on the 'I didn't get my PIN code link' and we'll cancel the first code and send another. Please use the latest code you receive in this case. We send PIN codes as a security check to make sure you own the phone you're trying to register.
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I've forgotten my web password
You only need a web password if you want to upload a clip from the website. Click on 'Upload your vids'; go to the 'New to Your Vids or forgotten your log-in details?' section and enter your Orange phone number. If you already have a Your Vids username we'll ask you to choose a new password; if you don't we'll ask you to create a username and password. You don't need a password to access Your Vids on your phone.
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Why do I need a web password?
You only need a web password to upload clips from web. If you’re accessing Your Vids on your mobile phone then your Orange phone number will act as your password.
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Why do you need my phone number?
We only need your phone number to text you as part of the registration process. We will not use it for marketing purposes.
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Your profile/Your clips
Can I change my username?
Once you've chosen your username you can't change it unless we ask you to. All information, including usernames, are moderated on Your Vids to avoid the publication of anything offensive or illegal, so there may be a slight delay in seeing your new username on Your profile pages.
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Why can't I see an image of my video clip on the Your clips page?
When you upload a video clip it will appear on the Your vids page after it has been moderated. When videos are submitted to Your Vids, we automatically create an image from the third second of your clip. Sometimes this may appear blank, or dark depending on what is in that particular frame.
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I can't play my video on the Your vids page
Once you've uploaded a video it should appear on Your vids page. However, all videos are checked and moderated before they're published so there may be a slight delay before you can play it. We will change the status of your clip from 'received' to 'public' once it has been moderated. We will remove videos that contain unsuitable content or do not comply with the Your Vids rules.
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Why have you removed my video?
All video clips and information submitted to Your Vids is moderated before it is published. Some videos submitted may not meet the content guidelines in our Your Vids rules.
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Feedback
I need a video clip removing
If you are unhappy with any of the video clips on the site, please contact us and we will look into it as quickly as possible. If we find that a clip breaches the Your Vids rules we will remove it.
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I need a comment removing
If you are unhappy with a particular comment on the site, or would like to remove one of your own comments, please contact us and we will look into it.
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